Pager Health has officially announced the launch of an innovative, new agent-to-agent functionality, which is designed to help care teams, including coordinators, nurses, primary care physicians, specialists, and others deliver faster and more comprehensive car through a single and unified medium. According to certain reports, the HIPAA-compliant solution, in essence, comes decked up with an ability to conceive remarkable hand-off capabilities that connect clinicians and care coordinators across organizations directly with the patient or member, as well as with each other relevant parties via chat or video. Such a mechanism, although pretty significant when it comes to reducing treatment delays, also generates enormous value in the context of increasing the potential for first-touch resolution. In case the given set up wasn’t enough on its own, it becomes much more important once you put it right next to Pager Health’s wider portfolio of solutions. Focused on creating an unprecedented level of care collaboration, consumer engagement, and patient accessibility across the entire healthcare ecosystem, these solutions make it possible for patients and members to engage with providers, care management, point solutions, customer service, and others, in an utterly straightforward manner. This they are markedly able to do by integrating technology, AI, and concierge services into a patient-centered, proactive care engagement model.
To give you an idea about Pager’s efficiency in what it does, users who chose to bank upon the company’s technology have, thus far, managed to reach a healthcare provider in less than 30 seconds. As for health plans, employers and providers, they have benefited directly from the validated $211 savings per clinical encounter. In fact, this unwavering commitment towards time and cost savings is also a big reason why Pager is currently trusted by more than 28 million individuals across the United States and Latin America.
“Via our new agent-to-agent feature set and myriad other platform capabilities, Pager Health has created a new kind of connected health enterprise, promoting an unsurpassed level of digital unity and unbounded care,” said Walter Jin, president and CEO of Pager Health. “As a connected health platform company, we’re transforming today’s fragmented healthcare system, helping millions of people get the right care at the right place at the right time and remain healthy through dynamic wellbeing.”
The launch of a new agent-to-agent functionality delivers a rather interesting follow-up to Pager’s decision of bringing three Generative AI (GenAI) applications earlier this year. Developed in collaboration with Google Cloud Marketplace, those three applications happened to be Chat Summation, FAQ Bots and Sentiment Analysis. Apart from that, the company had also, quite recently, introduced a cutting-edge App-Free Engagement solution, which is an SMS-first communication tool that has its utility rooted in enabling health plans to proactively connect with members. Once the connection is established, the former can move on to authenticating the member’s identity without putting them through the hassle of logging in to a portal or an app.
“As the industry’s first connected health platform company, we are positioning our clients to move beyond siloed care teams, a fragmented consumer experience and other systemic inefficiencies to build a more integrated system that provides better care, reduces costs, decreases hospitalizations, and efficiently addresses gaps in care,” said Jin. “We believe this is a transformational moment for the healthcare industry.”